Frequently Asked Questions
Where do you ship from?
Primarily we ship out from fulfillment centers in the United States, Eastern Asia and Western Europe. Once you place an order, our fulfillment centers are automatically notified who then prepare your package. If the item you've purchased is out of inventory in your nearest location, we'll send it directly from our production lines at the same delivery times as stated in our shipping section. Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go.
After we processed your order, delivery can take 5 to 15 (often less) working days. All orders are shipped within 3 days from our department store and provided with a track & trace code, so you can follow your order closely.
How do I use the SlimChins strap?
The SlimChins strap is placed under the chin after which it is attached with velcro on the back of the head. It has a one-size-fits-all size, so it can be attached to the desired size.
Does a SlimChins treatment hurt?
No! A SlimChins treatment is completely pain free and save for your skin. The strap can be attached easily and fits everyone.
How often do I have to wear the SlimChins strap before I see a difference?
After the first treatment, there is already a measurable difference. It’s important to measure your face before and after the treatment. For the best result we recommend you to use the SlimChins strap every 2 days for 30 to 40 minutes.
If I’m not happy with the results, can I get my money back?
Yes! When our customers are not satisfied, we are not satisfied! You can return all orders within 30 days regardless the reason. Just send a message to our customer service and you will receive a full refund of your purchases.
My question is not listed, what do I do now?
You can ask all your questions via our contact form. You will receive a warm response from our customer service within 24 hours!